According to their website, when SquareTrade opened their doors in 1999 technology was rapidly advancing and becoming an integral part of people’s everyday lives and routines. Why Ripoff Report will not release author information! I got the claim in when I was thinking I'd probably abandon it and try again in a week when it's been past that year mark. When I called the company, they told me I had to pay them like $100 just for them to give me some type of feedback on what to do. The representative said yes and that I would just need to purchase the warranty prior to 30 days of purchasing the engine and transmission and also that I should wait until I received them before doing so. They mailed me a FedEx box with a label. I put an extended coverage on an Xbox One wireless controller. They were sending me an entry-level TV. You have to pay with cash at any MoneyGram Office. 1. Here are the devices that can be protected by SquareTrade’s warranties: SquareTrade’s coverage varies by device, but some of the common issues and accidents that are eligible for coverage include: You can file a claim with SquareTrade online if your device is damaged or malfunctioning. Hassle-free online claims. Hiding negative complaints is only a Band-Aid. The manufacturer's warranty from Microsoft covers 90 days. Consumers love to do business with someone that can admit mistakes and state how they made improvements. If SquareTrade is unable to repair a covered device, it sends you a replacement or reimburses you for its cost. Once the payment has been made, please email us or send us a copy via FAX with the MoneyGram money transfer receipt. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. I was shocked beyond words when I filed a claim online with Square Trade. Member briancornet has been verified by eBay & Square Trade and is committed to customer satisfaction and resolving disputes via mediation. Jill OR Examples of coverage include: drops, spills and other accidents during use, including liquid damage from immersion. Allstate has screwed up Squaretrade. CLICK TO CONFIRM PAYMENT Within a week my daughter had her computer back. But the customer service and SquareTrade themselves were great. The refund is sent to your bank account, by check or by money order. SquareTrade Protection Plans covers all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and nonresponsive charging ports or audio jacks. SquareTrade is different, however. I purchased a brand new bike from a retail store along with a referred company to come assemble the bike and this warranty. On phone was told to go back and finish online claim. I got a PlayStation3™(used) eBay® for $205.99 and I bought a 2 year Warranty for $32.00 My PS3™ (5 yrs old) Died. Its location on this page may change next time you visit. Thanks for your great customer service. It's not much but still, I had to put some from my pocket when I bought another one. That's a year old." If there's ever any questions about a seller's legitimacy and he/she is using the SquareTrade name, feel free to call us up to double check: 1.877.927.7268. I was pleased with that fact that this company was quick to respond about my claim, however not as satisfied with the company not willing to send me all shipping materials I needed to send my device in for repair. I tried to go through Lenovo website and see if it can be downloaded, but they want me to purchase a Lenovo recovery disk to reinstall the whole operating system and Lenovo drivers. Plans that include accident protection also cover damage from accidents like drop and spills. SquareTrade Family Plans require that only one phone either be purchased in the last 30 days or be insured by a carrier until the date you purchased your SquareTrade warranty. The warranty portion and the customer service were fine. Our content is intended to be used for general information purposes only. There's nothing nearby my place because one is somewhere in Augusta or somewhere in different places like a two or three-hour drive. Item TAKAMINE 2004 LTD EDITION ACOUSTIC ELECTRIC GUITAR is backed by eBay & Square Trade. Within 3 business days, you will receive the tracking number for your merchandise. I switched TVs, since my other child wasn't using her TV at the time, but within a week the same thing happened. Squaretrade used to be good before Allstate took them over. Payment address #1 I’ve purchased several SquareTrade warranties over the years but this was the first time I’ve used it. dentity and/or Contact Information Verified. I used my kid's small controller that I bought instead. Ship to: I should've done more due diligence in looking into that, but I didn't. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Transactions with this eBay seller are covered by purchase protection against fraud and description errors Member briancornet will use MoneyGram Service for the payment method because he is not able to use Pay Pal, Escrow, Credit Card or Cashiers Check as a method of payment. I updated the TVs and some other software things (not sure exactly what). |, Don't let them get away with it!® Let the truth be known!™. Shipping service: FedEx Express SquareTrade ranks 124 of 995 in Insurance category. They gave me a checklist of what I was gonna need. Price: US $600.00 You can call Square Trade and ask them about their service to help you make a final decision. I don’t have any software. UPDATE: SquareTrade contacted me after reading my review and offered to give me the warranty fee I had paid so I could apply it to my new phone. But when I did the restart, the hard drive crashed because it wouldn’t boot up anymore. Payment information: ( How to pay) The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. After that, the process was kinda easy. You got to push it and it works sometimes. Copyright © 2020 Consumers Unified LLC. Locate the nearest MoneyGram Office in your area (available here ). This is the SquareTrade company profile. I got not the full amount because I went with the amount and I lost it because I used their amount. The warranty coverage will last two years from the date of purchase. A free inside look at company reviews and salaries posted anonymously by employees. Founded in 1999, SquareTrade covers electronics, appliances,… I was dealing with this lady named Marty who ended up being a great person. When I called and they tried to walk me through it, I found out that it wasn’t just a software and that the hard drive had crashed. I had to file a claim and it was quick and easy. looking forward to squaretrade being there for me if service is ever called for on my new laptop...quickly and efficiently. Member briancornet has been verified by eBay & Square Trade and is committed to customer satisfaction and resolving disputes via mediation. The cashier didn’t tell me that within a certain amount of time, I need to upload the receipt so I wouldn’t have to keep it. The warranty option is not set through the API. The total amount sent Vizio contacted SquareTrade, and I remember being on the call with both representatives, basically confirming information. They wiped the computer completely. I haven't had very good luck with buying one and having it last for beyond that 90-day period. Name: Wellsons Richiards Square Trade will even help you do all that by a phone call. SquareTrade installed the operating system back, but none of the drivers or software that Lenovo originally had in the computer that came factory installed is there anymore. As soon we have received your confirmation we will forward the payment to the seller. Refund requests are processed within 3 days. She's a supervisor for the warranty support team of SquareTrade. But that’s 30 bucks plus shipping. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. My HP printer was spreading the color. Then all of a sudden, I got another email that was saying another TV's coming out. SquareTrade (computers, consumer electronics, photo) is probably the best-known provider of extended warranties on eBay. We also do our best to ensure our specialists are providing accurate and friendly service. I usually NEVER get extended warranties, but when we had to buy washer, dryer, and refrigerator after moving into a new house from Costco, I figured it'd be a good idea, especially since the price for the warranties was modest. Package type: Package Andrew since 11-10-2003. Then when UPS got back, I called SquareTrade again and asked for more options that they have. They pretty much treated me like I didn’t know what I was talking about. I took their word for it and said okay, and I chose the TV without really looking into it. She ended up handling everything. https://www.ripoffreport.com/reports/ebay-squaretrade-moneygram/internet/ebay-squaretrade-moneygram-ripoff-scam-internet-250871. And then he just put me and say, "Okay, you can just replace it because we won't be able to help you out somehow.". Continues to meet strict Membership Criteria. Committed to Dispute Resolution and Mediation. One of our specialists has reached out to verify if there were any concerns regarding your experience. Once I found out that the hard drive had crashed, I called back SquareTrade to edit the claim, and once I told them the issue, the process was pretty fast. In this case, SquareTrade saved me from having to spend the full $70 that these controllers cost. I took pictures of it. Your coverage begins on the date you purchased your Certified Refurbished item. In this case, our mail-in resolution includes a two-day express shipping label and the customer can use any box to send the device to our facility. The Membership is a guarantee of a successful transaction or of a Seller's performance. They usually don't last. The new TVs had the remainder of the warranty transferred to it, but there was never a need to use it. All rights reserved. We appreciate your review and being a customer with Squaretrade. I am very very pleased. There's no Lenovo software in the computer at all. Receiver's full name I push the button and about two hours later I get an email saying that my TV was ordered. Then stopped working. SquareTrade provides warranties for iPhones, iPads, laptops, and other electronics. I was totally impressed by my entire experience. 7,660 reviews for SquareTrade, rated 4.15 stars. Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ Marty ended up going above and beyond, and she said they stopped that TV from coming and the second TV. eBay and Square Trade Transactions Program An eBay & Square Trade Member in good standing Luckily, it was just some numbers that I was able to see through the receipt. I will purchase in the future. (use this number to send a fax copy of payment receipt) SquareTrade’s warranties are sold by a number of large retailers, including, Amazon, Sam’s Club, Staples and Costco. He never mentioned that SQUARETRADE wouldn't cover a used engine and transmission. I went to the store and they have little pamphlets next to the TV that say SquareTrade. The only thing I didn’t like was when I discussed the claims for the computer, they told me that the warranty doesn’t cover software issues and they told me I had to call the company. Its warranties are rated highly but may be an unnecessary expense over the life of the device. *Currently, the seller (briancornet) has US $4,900.00 deposit in an eBay and Square Trade managed purchase protection account. The representative was apologetic for the offer the previous rep had made to extend my warranty after my damaged phone claim was completed. We offer a variety of resolutions for each claim, which are determined based on your device and the issue reported on the claim. I will purchase in the future. It’s the first service contract Costco has ever offered. Jill from SquareTrade here. They put the check in my account. Second online attempt resulted in same message- continue by phone. Like a warranty, only better. What happens if the seller does not respond after the payment is completed? It's starting to get worse over the last few weeks. The eBay Square Trade Membership, along with other factors, can substantially lower the risks of buying online. Thanks, I contacted SquareTrade, which directed me to contact Vizio and dialed them up as well. eBay & Square Trade Buyer Protection Policy This policy was last modified on June 4, 2005. But because I know about it, I took it anyway. They explained everything to me. After the 2 year mfr warranty ran out, we contacted SquareTrade for our cooling issues and ice maker issues many times. I tried to submit a claim. That was valuable. It ended up working out. I'm so glad I got their warranty and would highly recommend if you get a refrigerator or any appliance you use often. It may not be copied without the written permission of Ripoff Report. The following information's must be readable: Then it was telling me that usually these warranties last for a year. Then I looked at the specs and this TV was not even close to our TV. I'm done with squaretrade and their deception. My two year warranty was days from expiring. Compare us against more costly insurance coverage plans. Premiums start at $5 per month. I sent it off and I got it back yesterday. It was about a two-week process and it was stressful of what was going on because it should be easier than that. I submitted a claim to SquareTrade and one thing that kinda got me is I didn’t know that I had to upload the receipt. I thought to try to submit a claim again so I went to initiate it. Don’t click on those slick Ads! Ship from: Additional costs: I’m a very happy customer. SquareTrade’s warranty policies provide comprehensive coverage at an affordable price, and the company offers a 30-day risk-free trial to guarantee your satisfaction. When I got the computer back, the bottom of the computer is cracked. All business will get complaints. They sent a new product, a better version. I had to file a claim and it was quick and easy. strict standards for business conduct. WOW! If you have any questions, please contact us. We're confident that you'll love our services. It's a give and take. Their thumbsticks usually go bad after 90 days to where you have a wandering cursor on the screen. I noticed the change- this summer. eBay & Square Trade Buyer Protection Policy If only I'd been a little suspicious and googled ebay payments with moneygram I'd have found hundreds of reports on fraudulant activities. All I did was click on the chat button and explain to someone I wanted to make a claim on it. I was already gonna spend so much for a TV. The only miscommunication was the deceit used when telling me they could cover it and now saying they won't. I haven't used this controller in a long time. You have 2 options to confirm the payment: (click bellow to sent confirmation payment via email) Who's crazy enough to start this website? So they said that I could go in the store and get a printout of it. The way you are refunded is at your discretion. Share your voice on ResellerRatings.com Squaretrade was a hassle free procedure i put in a claim for my television was told to have it repaired locally which i done, I then emailed the repair invoice to squaretrade and within a few days the invoice total was paid into my bank account, I only had to ring them up once they were very helpful and acted straight away, Would certainly recommend. So if the Purchase price was 100$ and it needed 50$ in repairs your warranty now only has 50$ coverage remaining. So then, we called my accountant because we have a business and had all the data on the file. One of the buttons randomly stopped working the way it's supposed to. Who is ED Magedson - Founder, Ripoff Report. Second phone conversation resulted in a lame settlement. They told me to choose a TV and that the options were both gonna be great. In fact, I have to press it hard just to cut the computer on. A link has directed you to this review. Our TV was top of the line. I've had bad experiences with chat representatives and customer service before where they're busy with multiple things and they don't respond quickly. eBay Square Trade Transaction Started Thank you, you have successfully subscribed to our newsletter! It made perfect sense. Consumers want to see how a business took care of business. We're really disappointed that there are people who are using our name and preying on people's trust of the SquareTrade brand to defraud people on eBay. So, I just pulled up all the files about the date and everything, then I saw it. Allstate Protection Plans are serviced by SquareTrade, an Allstate company. The buyer, Andrew Zeiger should feel confident purchasing from an eBay & Square Trade Member. I had to squeeze some pieces back together, like I had to put a little bit of tape on it. The buyer, Andrew Zeiger should feel confident purchasing from an eBay & Square Trade Member. SquareTrade Protection Plans covers all mechanical/electrical failures that happen during normal use, such as button failure, depleted (non-replaceable) batteries, and non-responsive charging ports or audio jacks. If you are not familiarized with the MoneyGram money transfer services please click here Was informed I couldn't complete claim online, continue by phone. I knew it wasn't a year but I didn't want to deal with the hassle of trying to submit the claim any further. Shipping cost: 0.00 (FREE) Warranties will be automatically featured on listings that meet the following criteria (For US Site). He then said, "I'M SORRY SIR, THERE MUST HAVE BEEN SOME MISCOMMUNICATION". This is exactly what the e-mail sent to me looked like after I had bought the item through e-bay: Ignore me 4 times, lie and cheat our company San Francisco California Print this Report The insurer of this transaction is eBay Inc. I’m a very happy customer. We always buy a lot of things - the computers, printers - so we always try to protect everything. It is eBay's largest community of trusted sellers - with 1.5 million listings every day. SquareTrade was offered at the tech stand when I bought it at Target. But along with all the benefits of having constant access to new electronics, also came the problems and accidents. In this case, we were happy to speak with you and provide additional support. Seller's E-mail Address: 14 reviews for SquareTrade, 1.7 stars: 'Tried to file a claim online. I said I called you 2 weeks ago and you said you would cover the purchase. The bike was never put together right and parts were broken… SquareTrade showed me that they were concerned and because of what happened and the red tape in my situation, they. The posting time indicated is Arizona local time. Not replacement value. You can apply to become an eBay & Square Trade Member. Squaretrade is good for what it is but it's not a traditional warranty. Squaretrade Ebay Warranty Division, Extended Warranty, Complaint over four ripoff warranties. The account is managed by eBay's Square Trade center. While many claims are approved instantly, you may need to speak with a SquareTrade representative to complete the claim filing. SquareTrade, an Allstate company, will service all warranty claims on behalf of the eBay seller. When I had questions about the warranty, a lot of the cashiers were not trained thoroughly to explain, like they really had to pull pamphlet up and there was a lot of, “I think it does this or you should be able to do this.” There was no basic guarantee. We recommend SquareTrade as an affordable device warranty provider that covers many common accidents and malfunctions. I have been scammed out of $600 on ebay. SquareTrade’s device protection plans cover new and old devices, ranging from smartphones to smart refrigerators. Thanks, John! Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Enjoy reading our tips and recommendations. TRANSACTION DETAILS They sound like they were concerned. The engine arrived on Wednesday December 16, 2020, Today on December 18, 2020 at approximately 1201 pm, I called squaretrade to purchase the warranty (sounded like the same guy I spoke to the last time) and after a brief hold was told "I'm sorry sir, but we do not cover used items". The screen started having a shadow, like a burn mark in the middle of the screen all the way up. I would purchase Square Trade again. It's the right bumper on the controller. I received a response the day my package was returned to them. http://blog.squaretrade.com. **eBay Square Trade Transaction Started: TAKAMINE 2004 LTD EDITION ACOUSTIC ELECTRIC GUITAR, ** If you want to find out where is the closest MoneyGram Office in your area please click here. I've purchased at least 10 squaretrade warranties between myself, my parents and my sister after talking them into it, for several TV's, gaming systems, phones, a guitar and have only had to use them for one issue. How those businesses take care of those complaints is what separates good businesses from the rest. SquareTrade offers device protection for smart devices, appliances and TV. At first, I went to Office Depot because I lost my receipt. Name: Andrew (((ROR redacted address and phone number for security purposes))) We will hold the payment until you will send us your confirmation that you are satisfied with the product you received. I’ll admit it, I’m not a big fan of extended warranties. ConsumerAffairs is not a government agency. I was very pleased with the way my account was handled. Transaction Date Transaction # Item Description Seller's eBay ID Because when my computer acted up and I went to the pamphlet that they gave me to try to file the claim, the receipt was pretty much faded out. You have 30 days from the above verification date to request the refund. There were times where I went to the website and tried to do a callback or to schedule a callback through the website. Sincerely, Like a warranty, only better. And then, I went to Office Depot and they said, "We cannot pull out. This is the best way to manage and repair your business reputation. Is the deal worth it? I usually advise people to skip the extended warranties that companies peddle to customers, mainly because they’re pure profit for the company and don’t usually cover the user error issues that tend to occur, especially with mobile gadgets. Vizio got off the call, I continued to confirm my personal information with the SquareTrade rep. Almost before I'd respond and hit enter, he could type a response within seconds. Although I know I got them way sooner than I expected (maybe 2 weeks, but even that feels too long). Items in eligible Electronics and Home & Garden categories on eBay.com. SquareTrade tried to help me out to fix it but they could not. We are sorry for any inconvenience caused by this. So I did a survey and explained what happened. Sent in for repair, came back like new. Plans that include accident protection also … 8 digit - MoneyGram Reference Number Received settlement check in a timely manner. When does the Certified Refurbished warranty coverage start? I’m highly satisfied with this warranty program and will continue to buy them every time I purchase electronics. It's like someone put a pole in front of the TV and there's a black shadow. N'T complete claim online may change next time you visit push it and the issue taken care.. Program that benefits the consumer, assures ebay squaretrade review of complete satisfaction and resolving disputes via mediation our cooling issues ice... Diagnose the computer on $ 600 on eBay that claim award-winning protection plan provider by! Were any concerns regarding your experience and we had ice maker and general cooling problems be used for information. Can admit mistakes and state how they made improvements how to help me ACOUSTIC ELECTRIC is... 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